FAQS

What currency are the prices do I see in the site?
All prices are in USD.

I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 4-7 days production time for your order to ship out, average shipping times are 3-9 Days.
Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 7 business, please email us.

I am not in love with my order, can it be returned?
Due to the product being edible and perishable, there will be no refunds for items already shipped.

Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is not already sent please contact us directly to cancel any unshipped purchased items on your behalf and the money will be returned in 3-5 business days.

I have entered an incorrect address, what do I do now?
If you have misspelled or autofilled in an incorrect address, simply reply to your order conformation email and confirm. Once you double-check if the address given is wrong, kindly notify us via email  If the given address is wrong we can change the address to the correct one within 24 hours of receiving the payment. No refunds will be given after the 24 hours of incorrect submission.

How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 3-9 business days.

I have a question that wasn't answered, can you please help?
Absolutely! Please send us an email and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and state the problem clearly, thanks.

Mother SeaMoss
Mother SeaMoss
Mother SeaMoss
Mother SeaMoss